Isola d'Elba
your holiday surrounded by nature
Communication
We would like to remind all our guests that all official communications from the Hotel Biodola are sent exclusively via the official email address:
info@biodola.it
Should you receive any suspicious communications, unusual requests, or emails from different addresses, we ask that you disregard them, do not make any payments, and report them to us immediately.
We also wish to clarify that Hotel Biodola:
• never requests that you send identification documents via email, messaging systems, or unofficial external links;
• does not communicate sudden changes to bank account details via simple emails;
• does not request urgent payments through links received via email or SMS;
• never requests login credentials, passwords, or full payment card details;
• always urges guests to carefully verify the sender’s domain before responding to any communication.
If you have any doubts, please contact the hotel directly using only the official contact information published on our website.
The security of communications and the protection of our guests are our top priority.
